
Frequently Asked Questions.
Your questions are important to us and we are here to help! Below you can find answers to frequently asked questions by visitors on our Online Platform. If you do not find the information you are looking for, please reach to us at info@scapesny.com and we will facilitate you in finding an answer to your question.
WHERE IS SCAPES MANUFACTURED?
Ethical and domestic production is a fundamental value to our company. All of our garments are made in the New York City Garment District with a focus on producing limited quantities to reduce garment waste and retain a high-quality standard.
WHAT ARE YOUR SIZING OPTIONS?
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We prioritize a relaxed fit so please keep this in mind when selecting your size. We recommend sizing down for tops and outerwear if you prefer your garments to be fitted. If you don't see your size, please email info@scapesny.com to inquire about restock or custom piece orders.
DO YOU ACCEPT RETURNS?
We do! You can reference our return policy here. If sale notes "all sales final," items will not be eligible for return.
ARE YOUR GARMENTS UNISEX?
Our garments are designed with women's sizing in mind however, our garments have been worn and purchased by people of all genders. Please feel free to email us for assistance on size selection or to schedule a studio visit.
WHERE CAN I TRY ON PIECES IN PERSON?
If you’re in New York City, schedule a studio visit with us via email at info@scapesny.com with the subject title: Studio Visit! We love meeting our SCAPES Community in person and hold samples and stock at our Brooklyn Studio.
WHAT IS PRE-SALE / PREORDER ?
By placing a Pre-Sale order, your initial 50% payment will be held as a deposit while we produce your piece(s). You will be invoiced the remaining 50% when your product is ready for shipment. Shipping fees will be paid during your initial check out. Due to the nature of pre-sale, your piece is made to order with the expected wait time of 1-3 months after the Pre-Sale ordering window is closed. You will find the estimated delivery window noted on the specific Pre-Sale product page.
